Office Support and Business Analysis

Office Support including
  • Virtual Secretary - email/diary
  • Microsoft Office Tools (Word/Excel/Access/PowerPoint/Visio)
  • Customer support, call centre, warehouse administration
Business Process and Analysis including
  • Documentation and Presentation
  • Analysis with MS Excel/Access/SQL including data automation
  • Modelling through flowcharts including MS Visio/eDraw
  • Process Auditing and supporting/delivering change
  • Standard operating processes, dashboards, cost control
  • Key Performance Indicators design and delivery to support continuous improvement

Project, Programme, ISO & HSE Procedures

Project and Programme Lead
  • Lead your project or programme lifecycle
  • National, International or local level with experienced cross-functional communications
  • Back office support for your project or programme
  • Requirement collation and concurrence
  • Planning, execution, control, closure and review
Operation/Transportation/H&S efficiency reviews
  • Reviewing efficiencies using Six Sigma principles
  • ISO 9001/45001/19011 procedures
  • HSE Procedures
  • Pictorial suite of editable Risk Assessments and Safe Systems of Work/Toolbox Talks

Operational, Transport Lead and Change 

Operational Lead and Change including
  • Warehouse lead 
  • Key Performance Indicators design and instigation
  • Operational audits, process flow and standardising
  • Peak Planning, change lead and control, Six Sigma
  • IOSH, NEBOSH, SED & COSHH certificates
  • ISO 9001/45001/19011 procedures
Logistical Lead and Change including
  • National CPC holder with Operating Licence experience
  • New Operating Licences and Centre  applications
  • National network planning and control
  • Transport office lead or support
  • Transport office processes, fleet processes and controls

Secretarial, Assistant and Proof Reading

Virtual Secretarial work specialising in legal services
  • Production of legal documents and contracts
  • Preparation of court documentation
  • Land registry  documentation
  • Institute of Legal Executives level 2
Executive and Personal Assistant
  • Making appointments, managing diaries
  • Digital dictation - 103 words per minute
Proof Reading
  • High attention to detail and accuracy
  • Spelling, grammar and formatting